Exclusive Trading Group generally offer a 12 month warranty to all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
Please notify Exclusive Trading Group within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return an item without our approval. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. We ship from multiple warehouses so please do not return an item to the address on the parcel.
We will provide the correct return address when the RMA is issued.
To make a claim or return an item, we ask you to describe the issue precisely and provide some evidence to support your claim, and advise whether you are requesting a replacement, repair, refund or credit.
Refunds generally take up to 2 working days to process, upon receipt of returned goods (unless advised by us a return is not required) and we will notify you once the refund has been processed. However, please allow an additional 5 working days for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Where an order is custom made the item is NON-RETURNABLE unless supplied incorrectly by us or has a manufacturing defect / warranty issue.
we are not accepting any return on any items because of restricition of covid.
please before you place an order make it sure you placed the correct item.
We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.
Please take care when placing orders. Customer service is our highest priority however we process large volumes of orders every day and due to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed. We don't place many restrictions on returns (see full returns and cancellations policy, however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. (Excluding warranty items or any cases we make an error). For the most cost effective returns on items up to 25kg and up to 1.2M at the longest point we recommend SENDLE.
Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.
For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure.
Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering.
Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. We are unable to offer express or air shipping currently.
Postcodes we are unable to accept any orders from:
|6740||WA||PRINCE REGENT RIVER|
|6799||WA||Home Island Cocos (keeling) Islands|
|6799||WA||West Island Cocos (keeling) Islands|
Bulky Goods over 22kg. We are unable to deliver items over 22kg or have a freight cubic of 22kg or more applied to the Post Codes Below.
|4450-4499, 4680, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|
We partner with the following carriers:
PerfectBy: s13cornerlight on 3 June 2020Have had these draws for years. Work well and never failed.
Good quality and works wellBy: wysedata on 1 April 2020Simple to fit. Appears to be a good quality build.
Pull out binBy: hippo52annette on 13 November 2019Once fitted, this is a strong easy to use bin.
handy binsBy: jeff.kennedy on 19 September 2019Bins are sturdy construction and just the right size for under sink. at first I was a bit dubious that the bin size was too small but they are just right.
Easy to fit, well designed, great qualityBy: cjay67-vtr on 18 September 2019Perfect way to tidy up your kitchen waste.
Good product!By: kurrajonghills on 4 September 2019Capacity too small
Twin Pull out BinBy: liazaha0 on 21 August 2019It’s a great item!
Good valueBy: shaun6818 on 31 July 2019Strong and sturdy
Very goodBy: dfen1364 on 4 June 2019Good product easy to install
Good ProductBy: tmann2016 on 27 March 2019Performs well as expected.
Well PricedBy: mk87lor on 8 March 2019Easy to Install
Tidy up your kitchen and hide your kitchen wasteBy: dadalg_33 on 24 October 2018good quality functional easy to install twin compartment sliding bin. one compartment for rubbish collection and one compartment for rubbish that can be composted
Dual bin storage under kitchen sinkBy: ericstephen2 on 11 July 2018Great under the sink. It's a double whammy as on the top we use it to Store the dishwashing cloths.
AwesomeBy: omzomz1977 on 13 September 2017
ConvenientBy: 0411derek66 on 13 September 2017Ideal for under kitchen sinks. Much more hygienic than a counter top bin. Works well.
A sturdy unitBy: mossy152 on 3 August 2017These bins make up a solid unit. Heavy duty plastic that isn't brittle, looks like it will last at least the 5 years that my previous one did. The bins are a good size and shape to take all kinds of s
Happy with new binsBy: serabella09 on 20 July 2017Great little product, just received them. Good design. Highly recommended.
The bins function perfectly, are easy to pull/slidBy: pwau3330 on 22 June 2017
Great productBy: justlynbeading on 30 May 2017This is a great product sturdier than most. Makes sorting and disposal so much easier. Can't live without them!
Excellent PurchaseBy: masrow on 15 February 2017It fitted my kitchen cupboard perfectly and left the bottom half as storage
Great product. Every home should have oneBy: rickjayoz on 25 January 2017As good as claimed very pleased.
HiBy: jas0413100812 on 18 January 2017A great product@quick delivery@thaks
Nicely made bin set at a reasonable price. Would bBy: jamesm1560 on 11 January 2017
Great productBy: sdig5400 on 11 January 2017Easy to install, sturdy and durable.
Twin Pull Out Bin, Rubbish/Recycle Kitchen bin.By: swelty1 on 4 January 2017The illustrations in the advertisement were very good and enabled me to accurately measure if the bin would fit in the space I had. Fitting was easy and it works perfectly.
Lightweight and good quality.By: noellkee0 on 22 December 2016
Cheap and easy to installBy: dragonflyfree-2008 on 8 December 2016
Great productBy: tiffanythecat on 17 November 2016Very easy to install - sturdy and easy to clean as well.
Good valueBy: zorzan2014 on 3 November 2016Happy to have received this product to our door.
Pull Out BinsBy: bonder26 on 10 August 2016This item is easy to install and use. Product description was as described and arrived within specified delivery time. Recommended.
Nice and trendyBy: shybidder1 on 13 July 2016Great product. Fast to ship. Thank you for your business !
Simply the tidiest kitchen bins.By: christ-hamilton on 4 July 2016I had a larger version of this in a previous house but this is better as it has a lid and is the perfect size to reuse supermarket bags. I fitted this above the shelf in a normal under bench cupboard
Tidy kitchenBy: sbkr48 on 29 June 2016It is easy to install, handy to place kitchen rubbish and pulls out effortlessly. It looks strong enough to last a long time, but don't like the colour.
Easy installationBy: mickle_2 on 29 June 2016GR8 product
GoodBy: web-bombers on 31 May 2016Well made good product
2x 15L pullout binBy: mytamhung on 2 May 2016High quality. Fitted perfectly to our kitchen. Designed to take the standard supermarket bags. so you can reuse ur supermarket bags that way. I can recommend this product.
good quality binsBy: karilauri on 29 February 2016